Customer Support Representative
7 January 2019
7 January 2019
Location: Ghent (Belgium) or globally (possibility of a remote work)
Type of employment: Full-time
Industry: SaaS, Multimedia
Function: Customer Support Representative
Moovly is a cloud-based digital media and content creation platform with the mission to enable everyone to create engaging multimedia content by making it affordable, intuitive and simple. Worldwide, millions of people use Moovly, from students to SMEs and corporate enterprises.
To provide customer service and support, we are looking for a customer-oriented, communicative Customer Support Representative.
The Customer Support Representative will work directly with our online users. He/she will respond to incoming user questions, comments, and concerns and will offer solutions to any problems. He/she will provide support on live chat messages, emails, and social media messages.
This role requires outstanding communication skills, empathy, and quick thinking. In Customer Support, it’s imperative that you are able to think on your feet, provide quick responses and effective solutions.
Due to an international user base, the Customer Support Representative will need to work in a rotating work schedule to optimally cover the EMEA and Americas time zones.
The Customer Support Representative will be a part of the Sales & Marketing team. He/she will report directly to the Customer Success Manager and indirectly to the Head of Marketing.
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