Customer Relationship Management (CRM) is a variety of practices
that a company uses to manage and improve the relationship
between the company and their customers
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How to develop a good
relationship with
customers:
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Get to know your customers
Analyze patterns and trends
Have different methods of
communication
Give rewards to show
appreciation to loyal customers
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Examples of CRM:
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Connecting with customers through social media by
marketing latest trends to attract customers
Using business analytics to solve customer problems
Getting feedback from customers to improve
company services
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Video Created by: Jakaylin Vaughn
Research Found by: Aviance Jarreau