CLPA

CLPA

Published on 13 October 2020
  • Facebook
  • Twitter
  • Linkedin
Transcript
00:01
What are CORE COMPETENCY LEARNING PATHS?
00:06
Core competencies are fundamental skills such as communication, collaboration, interpersonal, and productivity among many others. It also covers the alignment of one's mission, vision and values with Pioneer's.
00:15
On the other hand, a learning path is a collection of various courses which provides a rich online learning experience.
00:21
Why should I take it?
00:26
Taking a Core Competency Learning Path will allow you to be more clear & confident in communicating with others, be more productive in your work or become a better team player to name a few.
00:32
Learn more & develop your skills through Pioneer Academy!
00:36
Here are the available Core Learning Paths:
00:38
Customer Experience
00:39
1. Foundations of Customer Service 2. Service Beyond Expectation 3. Foundations of Service Recovery 4. Service Recovery for Leaders 5. Telephone Excellence
00:44
Interpersonal Skills
00:44
1. Assertiveness 2. Effective Business Writing 3. Effective Oral Communication 4. Internet Etiquette 5. Presentation Skills 6. Questioning Techniques
00:48
Productivity Skills
00:49
1. 5S Method 2. Time Management
00:51
Self-Leadership
00:52
1. Fundamentals of Decision Making 2. Stress Management
00:54
Please feel free to contact Mags Apatan, Jed Miciano and Alvin Gabriel for your concerns related to the Pioneer Academy learning portal.