Customer Service

Transcript

00:00

Customer Service

00:02

tend to be unreasonable and/or unpredictable. They also make unreasonable demands and refuse to acknowledge timeframes

00:02

Aggressive Customer

00:10

a person given to excessive complaints, crying, and whining

00:10

Chronic Complainer

00:16

The customers of a business

00:16

Clientele

00:23

a group activity between a mentor and a coachee to discuss performance, opportunities, short and long term goals

00:23

Coaching Session

00:29

a statement that a situation is unsatisfactory or unacceptable.

00:29

Complaint

00:36

the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it

00:36

Customer Service

00:42

interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints

00:42

Customer Service Representative

00:48

Expects the absolute best and is willing to pay for it

00:48

High Roller Customer

00:55

a person responsible for controlling or administering all or part of a company or similar organization.

00:55

Manager

01:01

will avoid submitting a complaint because he or she doesn't want to be a pain or believes you don't care

01:01

Meek Customer

01:08

something or a situation in which the customer paid too much

01:08

Rip-off Customer

01:14

solve serious problems for a company or other organization

01:14

Troubleshoot

01:21

the use of words to convey a message

01:21

Verbal Communication

01:27

the ways in which beings convey information about their emotions, needs, intentions, attitudes, and thoughts without the use of verbal language

01:27

Non- Verbal Communication

01:33

1) demonstrating concern 2)limiting interruptions 3) offering ideas