In a conflict, being willing to change allows you to move from a point of view to a viewing point-- a higher, more expansive place, from which you can see both sides.
00:06
-THOMAS CRUM-
00:13
1.-Why is important to deal with conflicsts?
00:15
2.-How to deal with conflicts
00:16
3.-Results
00:19
1.- Why is important dealing with conflicts
00:23
It is something that could happen even there is
a good communication. Personal and business
environments are full of things, activities,
interactions and processes that are broken
or not operating in the way they are desired to work.
Problem-solving gives us a mechanism for
identifying these things, figuring out why they
are broken and determining a course of
action to fix them.
00:35
2.- How to deal with conflicts
00:37
Talk with the people involved.
Focus on behavior and events, not on personalities.
Listen careful to both parts.
Identify points of agreement and disagreement.
Prioritize the areas of conflict.
Develop a plan to work on each conflict: negotiation.
Folllow through on your plan.
Build success: The final result would be to satisfied the
necesities of the both sides.
00:49
3.- Results
00:51
Increase of participation and creativity.
Motivation.
Increase of team's self-confidence.
Improve of communication skills.
00:59
Improve communication between the team and between the team and leader.
01:01
Increase the self-confidence of the team as they feel that their leader is there for them.
01:03
Positive work atmosphere.
01:09
REFLECTION
01:11
I really think that a good leader should have the tools to deal with problems
because as we saw is something that is part of the daily life of the
workpiece and the leader is the one that have to know solving it. Conflict
resolution could be useful to the team to feel confident with the leader as
they feel that their problems matter to the leader, so they feel that their
opinion matter. New leadership theories, as some that we studied, social
identity theory, is what they are looking for, the objective
decentralization, to broke the hierarchy between managers
and workers and to give a voice to the workers, to create a workplace
where everybody’s opinion matter.
01:28
REFERENCES
01:29
LAC Compact course and weeklymeetings with the team
https://moodle.hs-hannover.de/pluginfile.php/468361/mod_folder/content/0/LAC_2_Leading-
Diverse-Teams.pdf?forcedownload=1
https://moodle.hs-hannover.de/mod/folder/view.php?id=369844
