Dealing with difficult Airbnb guests

Transcript

00:00

Dealing with difficult Airbnb guests can be a challenge.

00:04

It's important to be firm yet respectful.

00:07

Start by setting clear expectations from the beginning.

00:10

Make sure guests understand house rules and expectations.

00:14

If a guest violates these rules, let them know the consequences., e.g. smoking fee, eviction for partying.

00:21

If the guest continues to be disruptive, apply the sanction.

00:25

Be sure to document any incidents in case of further action.

00:29

Finally, remember to remain professional and courteous throughout the process.