Doodle Animation [Copy]

Doodle Animation [Copy]

Published on 12 April 2022
Transcript
00:04
How to improve
00:06
NPS
00:09
Golden Rule
00:10
Treat customer as you want to be treated
00:15
Do's
00:16
Product knowledge at your fingertips
00:17
Active Reading
00:17
Acknowledge the customer
00:17
Be patient
00:17
Have an escalation plan
00:17
Take breaks & stay energetic
00:17
Active Reading
00:23
Don't take things angry customers say personally
00:26
Don't turn into a robot
00:28
Don't make customers talk to multiple agents to get an answer
00:31
Thank You
00:32
Mohit Kumar