Doodle Animation [Copy]

Transcript

00:04

How to improve

00:06

NPS

00:09

Golden Rule

00:10

Treat customer as you want to be treated

00:15

Do's

00:16

Product knowledge at your fingertips

00:17

Active Reading

00:17

Acknowledge the customer

00:17

Be patient

00:17

Have an escalation plan

00:17

Take breaks & stay energetic

00:17

Active Reading

00:23

Don't take things angry customers say personally

00:26

Don't turn into a robot

00:28

Don't make customers talk to multiple agents to get an answer

00:31

Thank You

00:32

Mohit Kumar