Technology to Enhance
By: Kaitie Kennedy
What's the issue?
Effective and timely interdisciplinary communication is vital to
optimize patient care and safety. According to a journal article by
Hamed Salehi (2018), “approximately 98,000 patients die annually in the
US due to medical errors, the majority of which are cause by
ineffective communication.” Interdisciplinary collaboration can be made
difficult when more urgent issues arise for nursing staff and clinicians
are working remotely, from other areas, or are in a room with a patient.
Carle Hospital has multiple different campuses which further increases the need
for staff to become more mobile. Literature provides support
for this growing interest, noting that secure messaging amongst
colleagues increases efficiency, accountability, and communication.
a secured messaging tool to
streamline communication between
nursing staff and physicians using
smartphone technology rather than
traditional paging methods
In one study on general internal
medicine wards at two different
Toronto Hospitals, a physician
handover tool and secure
messaging system was utilized.
The goal was to improve
communication and information
flow between healthcare providers
through a secure, shared platform.
Overall, mostly all medical trainees and nurses agreed that the
secure messaging system helped speed up their daily work
tasks and made them more accountable in their roles. However,
only 1/3 of staff agreed that the system was useful for
communication and nursing staff agreed that the system helped
speed up daily work tasks and made them of more complex issues
(Wu et. al., 2015).
At New York’s Hospital for Special Surgery, a clinical
communication platform using smartphones was implemented.
The goal was to increase nurse efficiency and nurse satisfaction and
fill EHR messaging gaps to support better patient care
Through surveys conducted, results revealed that nurses accomplished those goals.
Nurse satisfaction with the device use and ability to communicate with providers increased.
Nurses were also very happy to conclude that smartphone use expedited communications,
therefore, allowing more hands on time spent with patients (Coyne & Chang, 2019).
Additional research studies discuss the importance of smartphones
and apps within the healthcare setting. Both nurses and physicians alike
find this technology beneficial for convenience, better clinical decision
making, improved accuracy, increased efficiency, enhanced productivity
and improved outcomes (Brown-Manhertz, 2017).
Brown-Manhertz, D. (2017). Using smartphone to increase interdisciplinary
collaboration. The Nurse Practitioner, 42(4), 1-4. doi: 10.1097/01.NPR.0000513341.77191.03
Coyne, P. & Saxler-Chang, E. (2019, April 16). Improving clinical communications: A
smartphone for every nurse. HIMSS. https://www.himss.org/resources/improving-clinical-
Salehi, H. P. (2018). Smartphone for healthcare communication. Journal of Healthcare
Communications, 3(3), 1-5. doi: 10.4172/2472-1654.100144
Wu, R., Lo, V., Morra, D., Appel, E., Arany, T., Curiale, B., Ryan, J., & Quan, S. (2015).
Smartphone‐enabled communication system. Journal of Hospital Medicine, 10(2), 83-89.