Hold Time Protocol

Transcript

00:01

Hello, Team!

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MY NAME IS:

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Joe

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I'm here to share

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4 TIPS

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about

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HOLD TIME

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PROTOCOL

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LET'S GO!

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BEFORE PLACING THE CALL ON HOLD, REMEMBER THE FOLLOWING:

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1. Ask permission from your customer.

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2. Place the call on hold for about 1-2 minutes only.

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3. Provide the reason for placing the call on hold.

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4. Thank and apologize to your customer.

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ALL I ASK OF YOU

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IS THAT 

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YOU TRY

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YOUR BEST

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So let's have FANTASTIC shift!

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