Joyce's Personal Gallery

Hold Time Protocol

Hold Time Protocol

Published on 19 December 2022
  • Facebook
  • Twitter
  • Linkedin
Transcript
00:01
Hello, Team!
00:02
MY NAME IS:
00:02
Joe
00:07
I'm here to share
00:08
4 TIPS
00:08
about
00:09
HOLD TIME
00:09
PROTOCOL
00:10
LET'S GO!
00:12
BEFORE PLACING THE CALL ON HOLD, REMEMBER THE FOLLOWING:
00:14
1. Ask permission from your customer.
00:15
2. Place the call on hold for about 1-2 minutes only.
00:17
3. Provide the reason for placing the call on hold.
00:19
4. Thank and apologize to your customer.
00:21
ALL I ASK OF YOU
00:22
IS THAT 
00:22
YOU TRY
00:23
YOUR BEST
00:28
So let's have FANTASTIC shift!
00:32