Internal Issues

Transcript

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Internal Issues that we

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SHOULD NOT share

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with customers

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1

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Past due cases that you just recently received.

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2

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You are working at home and your internet is unstable, that's why you were unable to call the customer.

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3

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"I am working on too many other cases."

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Remaining cases to work on: 25

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"I am having issues with my computer, that's why I was not able to work on your case immediately."

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4

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5

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Other internal issues that may affect the reputation of the company.

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So remember to find a way to deliver our message positively and professionally.