Noesis - Service Desk
Noesis - Service Desk
Published on 16 August 2021
High level demonstration and explainer for Noesis Contact module
DW
David Walach
David's Personal GalleryTranscript
- 00:01
- CUSTOMER SERVICE DESK
- 00:05
- WHY?
- 00:08
- How many opportunities are missed?
- 00:09
- How well do we respond?
- 00:10
- How quickly do we respond?
- 00:12
- Can we answer the question before it's asked?
- 00:13
- Do enquiries get to the right person?
- 00:15
- Why are people contacting us?
- 00:16
- How many calls and emails do we receive each month?
- 00:21
- Noesis Contact
- 00:26
- Enquiry
- 00:28
- Supplier
- 00:29
- Partner
- 00:30
- Customers
- 00:31
- Prospect
- 00:31
- Web
- 00:33
- Website Widget
- 00:34
- API
- 00:35
- 00:37
- Phone
- 00:38
- Chat bot
- 00:39
- Live chat
- 01:25
- Service level agreements
- 01:25
- Staff performance
- 01:25
- Missed contacts
- 01:25
- Satisfaction
- 01:38
- LOG!
- 02:03
- ASSIGN TICKETS TO
- 02:05
- Certain agents
- 02:07
- Groups
- 02:08
- 1st Line Support
- 02:12
- Respond
- 02:29
- Report
- 02:41
- Refreshingly different!
- 02:42
- Reach out today for more information
- 02:46
- waltec.co.uk