IT

Noesis - Service Desk

Noesis - Service Desk

Published on 16 August 2021

High level demonstration and explainer for Noesis Contact module

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Transcript
00:01
CUSTOMER SERVICE DESK
00:05
WHY?
00:08
How many opportunities are missed?
00:09
How well do we respond?
00:10
How quickly do we respond?
00:12
Can we answer the question before it's asked?
00:13
Do enquiries get to the right person?
00:15
Why are people contacting us?
00:16
How many calls and emails do we receive each month?
00:21
Noesis Contact
00:26
Enquiry
00:28
Supplier
00:29
Partner
00:30
Customers
00:31
Prospect
00:31
Web
00:33
Website Widget
00:34
API
00:35
Email
00:37
Phone
00:38
Chat bot
00:39
Live  chat
01:25
Service level agreements
01:25
Staff  performance
01:25
Missed contacts
01:25
Satisfaction
01:38
LOG!
02:03
ASSIGN TICKETS TO
02:05
Certain  agents
02:07
Groups
02:08
1st Line Support
02:12
Respond
02:29
Report
02:41
Refreshingly different!
02:42
Reach out today for more information
02:46
waltec.co.uk