Prime Gaming Reward Main Painpoints
Prime Gaming Reward Main Painpoints
Published on 21 April 2022
yc
yiju chung
yiju's Personal GalleryTranscript
- 00:00
- Things to know before our workshop
- 00:01
- 3 main problems for prime gaming reward
- 00:05
- 1. Twitch Prime Name Confusion
- 00:06
- 2. Account Linking Issue
- 00:07
- 3. Unaligned support from EA and Amazon
- 00:11
- 1. Twitch Prime Naming Confusion
- 00:20
- Twitch Prime Reward
- 00:21
- ---->
- 00:23
- Amazon Prime Gaming Reward
- 00:24
- ---->
- 00:26
- Twitch Streaming Drops
- 00:27
- 2. Account Linking Issue
- 00:33
- Each steps in the linking process can go wrong, and leads to not receiving rewards
- 00:36
- Amazon Account
- 00:37
- janedoe@gmail.com jd12345@gmail.com
- 00:39
- Twitch Account
- 00:40
- Jane_DDoe Jane999
- 00:42
- EA Account
- 00:44
- jane123doe@gmail.com jd12345@gmail.com
- 00:45
- Platform Account
- 00:47
- Xbox - FIFA / Apex 01 Playstation - Madden PC - Apex 02
- 00:50
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- 00:56
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- 01:02
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- 01:03
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- 01:04
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- 01:05
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- 01:08
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- 01:33
- 3. Unaligned support from EA and Amazon
- 01:38
- EA Customer Support
- 01:41
- Amazon Customer Support
- 01:53
- Thank you for watching! Let's rock and roll in our Service Design Workshop!