Prime Gaming Reward Main Painpoints

Prime Gaming Reward Main Painpoints

Published on 21 April 2022
  • Facebook
  • Twitter
  • Linkedin
Transcript
00:00
Things to know before our workshop
00:01
3 main problems for prime gaming reward
00:05
1. Twitch Prime Name Confusion
00:06
2. Account Linking Issue
00:07
3. Unaligned support from EA and Amazon
00:11
1. Twitch Prime Naming Confusion
00:20
Twitch Prime Reward
00:21
----> 
00:23
Amazon Prime Gaming Reward
00:24
----> 
00:26
Twitch Streaming Drops
00:27
2. Account Linking Issue
00:33
Each steps in the linking process can go wrong, and leads to not receiving rewards 
00:36
Amazon Account
00:37
[email protected] [email protected]
00:39
Twitch Account
00:40
Jane_DDoe Jane999
00:42
EA Account
00:44
[email protected] [email protected]
00:45
Platform Account
00:47
Xbox - FIFA / Apex 01 Playstation - Madden PC - Apex 02
00:50
--------------------------------------------------------->
00:56
---------------->
01:01
---------------->
01:02
---------------->
01:03
---------------->
01:04
---------------->
01:05
---------------->
01:08
---------------->
01:33
3. Unaligned support from EA and Amazon
01:38
EA Customer Support
01:41
Amazon Customer Support
01:53
Thank you for watching! Let's rock and roll in our Service Design Workshop!