Frequently Asked Questions

Not sure on how to get started with Moovly or have a question about how to manage your videos or account? Take a look at the Frequently Asked Questions below or


About Moovly 6

How to get started with Moovly?


What is a Moov?


Which graphical object libraries are available in Moovly?


What's in the Colorful Cartoon Library?


What's in the Paper Cut-out library?


What are the technical requirements for Moovly?


Working with the Editor 17

How to get started with Moovly?


How to make your first Moov?


What is the Personal Library?


Can I upload video in Moovly?


How to edit video clips in Moovly?


Can I upload animated GIFs in Moovly?


How to edit animated GIFs in Moovly?


How to add sound in Moovly


Which sound formats does the Moovly Editor support?


How to edit sound in Moovly


How to work with large images?


How can I copy content from one video to another?


How to use the Move & Zoom animation?


How to replace one object by another?


What is Presentation Mode?


What are Scenes?


How do I remove empty content from my video?


Managing and Publishing your Moovs 9

How to manage your Moovs?


How can I change the name and description of a Moov?


How do I share my Moov with someone else?


How do I download or publish my Moov?


What download formats are available for my video?


How do I download a presentation?


What is rendering?


How long do I have to wait for my download?


How do I participate in a contest?


Subscription and Credits 17

What’s in the Free License?


What's in the Plus license?


What's in the Pro license?


What are the Moovly solutions for business?


Can I earn money with my Moovly content?


If I subscribe now, can I change my subscription later?


Will I still have access to my videos when I change my license?


How do I renew my subscription?


Can I cancel my subscription?


How do I cancel my subscription?


Can I pay per video export?


What is Recurly?


What is VAT and when is it applied?


What are credits?


What is a coupon code?


How can you get a Coupon Code?


How does the Moovly member-get-member program work?


The Marketplace 7

What can I find in the marketplace?


What’s in the colorful cartoon library?


What's in the Paper Cut-out library?


How to import marketplace items?


What is Recurly?


What are credits?


How does the Moovly member-get-member program work?


Moovly for business 4

What are the Moovly solutions for business?


Can we have a custom video made in Moovly?


How can we get our own customized object library in Moovly?


Can I earn money with my Moovly content?


Moovly for education 3

What are the Moovly solutions for education?


How do I subscribe to an educational license?


Why wasn’t my request for an educational license approved?